![]() Interestingly, the report made no mention of Southwest’s embrace of social media and its multichannel approach in the contact center to drive loyalty and understand what customers want. While other airlines made the move to charge for bags, for instance, Southwest made its “bags fly free” policy a centerpiece of its marketing campaign. However, Southwest has built its reputation on the strength of its flight attendants and service staff, who not only seem to like what they do but also go the extra mile to create a great in-flight experience.Īs the report notes, Southwest also seems to have developed a knack for understanding what their customers care about and will pay more for without affecting overall satisfaction. As a low-cost carrier, Southwest’s lack of seating assignments and meal service might be deal breakers for many travelers, especially businesspeople. ![]() Recently, the American Customer Satisfaction Index (ACSI) released its 2011 rankings for a number of industries, and among major airlines Southwest was in the top spot by 17 points over its nearest competitor. ![]() The market leaders often distinguish themselves by how they use each mode to differentiate themselves. Unaccompanied Minors may only travel on nonstop or direct flights.Most major corporations have developed customer engagement strategies that reach across a number of channels, from the contact center to social media. There is a charge $50 each way ($100 roundtrip) in addition to the air fare per child. How can I arrange for a child to travel on a Southwest flight as an Unaccompanied Minor?Ĭhildren ages five through 11 traveling without an accompanying passenger age 12 or older are designated as an Unaccompanied Minor on Southwest flights. Overweight items from 51 to 100 pounds and oversized items in excess of 62 inches but not more than 80 inches will be accepted for an overweight and oversize baggage fee of $75 per item. The maximum weight for checked luggage is 50 pounds and maximum size is 62 inches (length + width + height) per check piece of luggage. Southwest Airlines limits carry-on bag dimensions to 10 x 16 x 24 inches. What are the baggage size restrictions for Southwest flights? Provide detailed information regarding the item and they will assist you to retrieve it. If you’ve left the airport, contact the airport’s lost and found. If you realize that you left an item onboard the plane, notify a Southwest Airlines Customer Service Agent before leaving the airport. You’re allowed to have two checked pieces of baggage per ticket, with some size and weight limitations. How many bags can I carry on, and do Southwest charge for checked luggage?Ĭarry-on items are limited to one travel bag plus one smaller, personal item. To save you time, here’s some answers relating to Southwest customer service commonly asked questions that you may find useful. Skyscanner Southwest Promo Codes and Deals Southwest Customer Service Frequently Asked Questions Email a message via the Southwest customer contact page.Send a tweet to the Southwest Twitter account Send a message to the Southwest Facebook page.Write to the airline by posting a letter to:.You can contact Southwest Customer Service through methods including: En República Dominicana (en Español)1-80.Call these numbers if you would like to speak to a customer service representative. Contact Southwest before you fly Southwest Customer Service: Useful NumbersĪfter you have booked your cheap flights with Southwest, you can keep in touch with the airline from destinations outside of the United States. To contact Southwest Rapid Rewards Customer Service, dial 1-80. ![]() If you would prefer to ask your travel questions in Spanish, you can call Southwest on 1-800-VAMONOS (1-80). Specific enquiries relating to baggage can also be made on this number, or you can make comments regarding your flight experience after your trip. Search flights Contact Southwest Customer Service in the United Statesįor questions relating to your flight, call Southwest Customer Service from the United States by dialing 1-800-I-FLY-SWA (1-80). ![]()
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